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Matt (verified owner) –
Beans looked old and dry. Coffee had no flavor. Very disappointed.
Vitaliy Shakirov –
Hi Matthew,
We are troubled by your experience, and we are deeply sorry we didn’t meet your expectations. We double-checked our records, and we are sure that green beans were delivered three weeks ago, and we roasted coffee beans on march 16th same day we shipped. We also brewed that batch in our facility and found no defects in taste or aroma. However, there could be many reasons, including defects during roasting in coffee we sent you, why coffee ends up like that. And if possible, you can brew it again in few days. While we would gladly replace this batch with another one of your choices, or we will refund it with no further questions. Thank you for doing business with us, and I hope we resolve this issue.
Ted Sturtz (verified owner) –
I’m basically with other reviewer f these beans. Didn’t feel beans were old and delivery was super fast. Coffede from these beans has a nice flavor, but there’s not that much of it. I’d call this an ultra light roast rather than light roast. Tried various grind settings with my burr grinder and Bonavita coffee maker and had to go pretty fine to and add a little extra coffee to extract enough flavor to make cup decent.
Was my first order from this company and based oin reviews thoght the previous 1-star was a fluke. Actually, not.
Will try a medium or dark roast on next order and am pretty confident will be way more to my liking. Based on the flavor of the beans I got expect a more full bodied bean/roast will hit the mark,
Ted Sturtz (verified owner) –
Following up on my previous review, Rockaffe awesome customer service was quickly in touch with me by email and I later saw left a voicemail. Next day I was sent a complimentary lb of these beans medium roasted.
Wow.
What a difference. The promise of flavor in the light roast is fully realized with loads of smooth body , flavor and even a satisfying lingering finish. Very low acidity.
Highly recommended as medium roast.
My brew: Medium ground in a home/commercial grade burr grinder . Brewed in SCA-certified showerhead/pour-over coffee maker.
Will by coffee at RocKaffe for foreseeable future.
Amthony o –
Great customer service! the espresso and the red velvet are my favorite and i am very excited to work with rockaffe!